Talk to a Human
MyTrial AI is helpful, but sometimes you need a real person. We are here to help with your questions, concerns, and feedback.
Contact Options
Choose the best way to reach us
General Questions
Questions about using MyTrial, finding trials, or your account.
support@mytrial.ai
Within 24 hours
Privacy Concerns
Questions about your data, privacy rights, or data requests.
privacy@mytrial.ai
Within 48 hours
Report AI Issues
Report errors, inaccuracies, or concerns about AI responses.
ai-feedback@mytrial.ai
Within 48 hours
Phone Support
Speak with a team member directly
Coming Soon
Phone support is being developed. In the meantime, please use email for all inquiries.
Send Us a Message
We will respond within 24-48 hours
Feedback
Help us improve
We Want to Hear From You
Your feedback helps us improve MyTrial for everyone. Tell us:
- *What is working well
- *What is confusing
- *What you wish we did differently
- *Features you would find helpful
Response Commitments
What to expect when you contact us
| Inquiry Type | Initial Response | Resolution Target |
|---|---|---|
| General questions | Within 24 hours | Within 3 business days |
| Privacy requests | Within 48 hours | Within 30 days (legal requirement) |
| AI issues | Within 48 hours | Varies by complexity |
| Urgent safety concerns | Within 4 hours | Immediate escalation |